Google Review Reply Generator
Reply to a Google review in seconds — in your own voice, not a robot's. Search your business, pick a recent review, choose a tone, and copy the draft straight into your Google Business Profile.
How to reply to a Google review
- Search for your business and pick it from the list.
- Choose one of your recent Google reviews to respond to.
- Pick a tone — friendly, professional, apologetic, or brief.
- Generate the draft, tweak anything that doesn't sound like you, and copy it.
- Paste it into your Google Business Profile under the review and post.
How to respond to a negative review
- Stay calm and never get defensive — future customers are reading.
- Acknowledge the specific problem the reviewer raised.
- Apologise where it's warranted, without making excuses.
- Offer to put it right offline — a phone number or email.
- Keep it short. A measured two-line reply beats a long argument.
Why these replies don't sound like a robot
Generic AI tools reply to a builder the same way they'd reply to a restaurant — "we're thrilled", "we appreciate your feedback", "your satisfaction is our priority". We block those clichés and write in a plain, British, trade-native voice so the reply sounds like the owner actually wrote it.
Reply to reviews — then get more of them
Replying to reviews is the easy half. The hard half is getting reviews in the first place. TapReview sends a personalised WhatsApp review request after every job, follows up automatically, and tracks who left a review — so you always have new reviews to reply to.
Related free tools
Frequently Asked Questions
How do I reply to a Google review?
Open your Google Business Profile, go to the Reviews section, find the review and tap Reply. Paste in your response and post it. This tool writes the reply for you in your own voice — search your business, pick a review, and copy the draft straight into Google.
Should I reply to negative reviews?
Yes. A calm, accountable reply to a 1-3 star review shows future customers you take problems seriously. Don't argue or get defensive — acknowledge the issue, apologise if it's warranted, and offer to put it right offline.
Is it against Google's rules to use a tool to write replies?
No. Drafting a reply you then review and post yourself is completely within Google's policies. What's not allowed is fake reviews or incentivising reviews. This tool only helps you respond to genuine reviews you've already received.
Will the replies sound generic?
No — that's the point. The drafts are written to sound like a real UK tradesperson, and we block the generic AI clichés that make replies read like a robot wrote them.
How many replies can I generate for free?
Three free drafts, no signup. After that, create a free TapReview account for unlimited drafts — and to start getting more reviews to reply to in the first place.
Do I have to post the reply exactly as written?
No. It's always a draft for you to review. Tweak anything that doesn't sound like you, then post it to Google. You're in control of what goes live.